Refund and Returns Policy
1. Who We Are
Takemi Treasure Islands (“Takemi”, “we”, “us”) is a privately operated digital service run by an individual based in Italy. The service is available at www.takemitreasureislands.com.
For any questions or support requests, you can reach us through:
- The contact form on this website
- Direct message on our official social channels (Instagram, TikTok, Twitch)
- Our exclusive Discord server (available to subscribers)
2. Important Disclaimer – No Affiliation with Nintendo
Takemi Treasure Islands is an independent fan service and is not affiliated with, endorsed by, sponsored by, or officially connected to Nintendo Co., Ltd. in any way.
Animal Crossing: New Horizons™ and all related intellectual property are trademarks and copyrights of Nintendo. All services provided by Takemi operate through the game’s legitimate in-game mechanics (Dodo Codes) and do not involve hacking, cheating software, or any modification of Nintendo’s systems.
The continued availability of this service depends on the uninterrupted operation of Animal Crossing: New Horizons and Nintendo’s online services, which are entirely outside our control.
3. Description of Services
Takemi Treasure Islands offers the following digital services:
- Single-Island Visits (Dodo Codes): One-time or unlimited-trip access to a specific themed island (e.g., Clothing, Furniture, Heaven, Moon, Rebloom, Star, Sun), granted via a Dodo Code that allows you to visit the island in Animal Crossing: New Horizons and collect in-game items.
- Membership Subscriptions: Time-limited access (1, 7, 15, or 31 days) to all available islands, with no queuing, priority access, and exclusive Discord membership benefits, including private Dodo Codes shared via Discord.
All services are digital in nature. No physical goods are shipped. The service is delivered immediately upon payment confirmation.
Islands are fully restocked on every visit. Items available on each island are subject to change at our discretion, without prior notice.
4. Eligibility
To use our services, you must:
- Own a legitimate, unmodified copy of Animal Crossing: New Horizons for Nintendo Switch.
- Have an active Nintendo Switch Online membership (required to use Dodo Codes).
- Have a valid internet connection on your Nintendo Switch console.
- Provide accurate information during purchase.
By purchasing, you confirm that all of the above conditions are met. We are not responsible for any inability to use the service resulting from failure to meet these requirements.
5. Ordering and Payment
All prices are displayed in Euros (€) and are inclusive of any applicable taxes. Prices are subject to change without notice; any change will not affect orders already confirmed and paid.
Payment is processed securely through our payment provider(s) at the time of purchase. We do not store your payment details.
Upon successful payment, your access (Dodo Code or subscription activation) will be delivered as promptly as possible. Subscription benefits are activated automatically.
6. Subscriptions
Subscription plans (1 Day, 7 Days, 15 Days, 31 Days) grant access to all available islands for the selected duration.
- Duration: The subscription period begins from the moment of activation and expires at the end of the stated period.
- Renewal: Unless otherwise stated at the time of purchase, subscriptions do not renew automatically. You must manually repurchase to continue accessing the service.
- Cancellation: You may choose not to renew your subscription at any time. Cancellation takes effect at the end of the current paid period; no partial refunds are issued for unused time.
- Discord Access: Exclusive Discord membership is tied to your active subscription and is revoked upon expiry.
7. No-Refund Policy & Right of Withdrawal Waiver
In accordance with Article 59(o) of the Italian Consumer Code (D.Lgs. 206/2005) and EU Directive 2011/83/EU, the statutory 14-day right of withdrawal does not apply to digital content not supplied on a tangible medium where:
- the performance has already begun with the consumer’s prior express consent, and
- the consumer has acknowledged that they will lose their right of withdrawal once performance begins.
By completing your purchase, you expressly consent to the immediate supply of the digital service and acknowledge that you waive your right of withdrawal once the Dodo Code has been issued or your subscription has been activated.
This no-refund policy applies in all circumstances, including but not limited to:
- Change of mind after purchase.
- Failure to use the service before the access period expires.
- Inability to connect due to your own internet, console, or Nintendo Online issues.
- The island being temporarily unavailable due to scheduled downtime or maintenance.
- Game updates or changes by Nintendo affecting island availability.
Exceptions may be considered solely at our discretion in cases of proven technical failure attributable to us. Any such exceptions do not set a precedent for future requests.
8. Service Availability and Limitations
We make every effort to keep islands available 24/7 as advertised. However, we do not guarantee uninterrupted service. Access may be temporarily unavailable due to:
- Nintendo server outages or maintenance.
- Animal Crossing game updates or connectivity issues.
- Planned or unplanned technical maintenance on our end.
- Events beyond our reasonable control (force majeure).
In the event of extended, service-wide downtime attributable directly to us, we may, at our sole discretion, extend active subscriptions to compensate for lost time. This is a goodwill gesture and does not constitute an obligation.
We reserve the right to modify, suspend, or discontinue any island or feature at any time without prior notice.
9. Acceptable Use
By using our service, you agree to:
- Use the service solely for personal, non-commercial purposes.
- Behave respectfully toward Takemi and other visitors on the island.
- Not disrupt, interfere with, or attempt to damage the service or the islands in any way.
- Not share your Dodo Code or subscription access credentials with others who have not purchased their own access.
- Not resell, redistribute, or sublicense access to the service or any codes obtained through it.
- Not use any automation, bots, or third-party tools to interact with the service.
We reserve the right to immediately revoke your access, without refund, if we determine (at our sole discretion) that you have violated any of these rules or are misusing the service.
10. Intellectual Property
All content on this website — including but not limited to text, images, graphics, logos, and the “Takemi Treasure Islands” brand name — is the property of Takemi or its respective owners and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works from any content on this site without our prior written consent.
In-game items and content collected during island visits remain subject to Nintendo’s terms of service and intellectual property rights.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Takemi shall not be liable for:
- Any indirect, incidental, special, or consequential damages arising from your use of (or inability to use) the service.
- Any loss of in-game items, progress, or data.
- Any actions taken by Nintendo in relation to your game account as a result of your use of this service.
- Any third-party services, platforms, or tools referenced on or linked from this website.
Our total liability to you for any claim arising from these Terms or your use of the service shall not exceed the amount you paid for the specific purchase giving rise to the claim.
Nothing in these Terms limits or excludes liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.
12. Privacy
Your privacy matters to us. Please refer to our Privacy Policy for full details on how we collect, use, and protect your personal data in compliance with the EU General Data Protection Regulation (GDPR) and applicable Italian privacy law.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the service after any changes constitutes your acceptance of the revised Terms.
For significant changes, we will make reasonable efforts to notify active subscribers via Discord or email.
14. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Italy, without regard to its conflict-of-law provisions.
If you are a consumer resident in the European Union, you also benefit from the mandatory protections of the consumer law of your country of residence where those protections cannot be contractually waived.
In the event of a dispute, we encourage you to contact us first to seek an amicable resolution. EU consumers may also use the European Online Dispute Resolution platform, available at ec.europa.eu/consumers/odr.
For any dispute that cannot be resolved amicably, the competent courts of Italy shall have exclusive jurisdiction, subject to mandatory provisions of EU consumer law.
15. Contact Us
For questions, support, or any matter relating to these Terms, please reach out through:
- Website: www.takemitreasureislands.com (contact form)
- Discord: Available to active subscribers
- Social: Instagram · TikTok · Twitch (@TakemiTreasureIslands)